Shipping & Delivery
Delivery Timeframe
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Processing Time: 1-3 business days
- Orders placed Monday-Friday: 1 business day
- Orders placed Friday evening through Sunday: up to 3 business days
- Shipping Time: 8-12 business days after processing
- Total Estimated Delivery: 9-15 business days from order placement
How to Place an Order
- Select Your Items: Browse our collection and click "Add to Cart" on your chosen products. Double-check that you've selected the correct size, color, and quantity.
- Checkout: Click "Proceed to Checkout" when you're ready.
- Enter Shipping Information: Carefully enter your delivery address. Please verify all details are correct to avoid delays.
- Review & Continue: Confirm your shipping information, then click "Continue to Payment."
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Choose Payment Method: Select from our secure payment options:
- Credit Card (Visa, Mastercard, American Express, Maestro)
- All transactions are SSL-encrypted for your security
- Complete Your Order: Click "Complete Order" and follow the prompts to finalize your payment.
Free Shipping
We're pleased to offer free shipping on all orders with no minimum purchase required. Every package is delivered to your door at no additional cost.
Order Processing
We work hard to process and ship your order as quickly as possible. During peak periods, slight delays may occur. If you need expedited processing, please contact us at info@houseofottawa.com and our team will do our best to accommodate your request.
Cancellations & Changes
Due to our automated fulfillment system, orders are processed immediately upon placement and cannot be canceled or modified. Once an order enters our system, it begins processing right away and cannot be interrupted.
If you have any questions or concerns, please contact our customer service team at info@houseofottawa.com. We're here to help!